Privacy Policy

Alpha Railings (“Alpha Railings,” “we,” “us”) is operated by ALPHA RAILINGS LLC and respects your privacy. This policy explains what information we collect through alpharailings.com, our quote and contact forms, phone calls, emails and text messages, and how we use and protect it.

Information we collect

• Information you give us: your name, phone number, email address, city/state or ZIP code, project type, project details, and any photos you send us when requesting a quote or contacting us.
• Text message consent: whether you opted in to receive text messages, along with the date and time of that choice.
• Automatic information: basic technical data such as browser type, device type, pages visited and an anonymized form of your IP address, used for security, spam prevention and to keep the website working.

How we use your information

• To respond to your request and prepare your quote or estimate.
• To schedule measurements, consultations, deliveries and installations.
• To send project updates, and text messages only if you opted in.
• To provide customer support and improve our services and website.
• To prevent fraud and spam and to meet legal obligations.

Mobile numbers & text messaging (SMS)

No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. Text messaging originator opt-in data and consent will not be shared with any third parties.

We use your mobile number and SMS consent only to text you about your quote, appointments, project updates and customer care. We keep a record of your SMS consent choice and when you made it.

Giving SMS consent is optional and is never a condition of receiving a quote or purchasing from us. You can opt out at any time by replying STOP to any message, or by calling or emailing us using the contact details below. Reply HELP for help. See our SMS / Text Messaging Terms.

How we share information

We do not sell your personal information. We share it only:

• With service providers that help us run our business (for example website hosting and email), under obligations to protect it;
• With the installation and delivery partners working on your project, only as needed to do that work;
• When required by law, or to protect our rights, customers or the public.

The SMS restrictions above apply in every case.

Cookies

Our website uses only the cookies and local storage needed to operate the site.

Data retention & security

We keep your information as long as needed to provide our services, maintain project and warranty records, and meet legal and accounting requirements. We use reasonable administrative, technical and physical safeguards, but no method of transmission or storage is 100% secure.

Your choices

• Reply STOP to any text message to stop receiving texts.
• Ask us to access, correct or delete your information by contacting us below.
• Unsubscribe from emails using the link in the email or by contacting us.

Children’s privacy

Our services are not directed to children under 13, and we do not knowingly collect their personal information.

Changes to this policy

We may update this policy from time to time. The “Last updated” date above shows when it last changed.

Contact us

Alpha Railings (operated by ALPHA RAILINGS LLC)
Phone: (754) 318-2099
Email: support@alpharailings.com